Sound transcription that is on-Line is a tough industry. It is clearly extremely useful for their companies and many folks, although it is competitive, it can also be confusing. These are all facets common to everyone involved with the transcription supplying business. However, the one thing that most on-line audio transcription companies DO NOT have in common is customer service. Well, that is not just true. But EXCELLENT customer service - that is a rarity.
We live in a 24/7 world! Timezones and more working hours mean the requirement for transcription services doesn't stop! Why is it that quite few transcription rates businesses offer round the clock support and service.
Aside from the 24/7 aspect, some transcription services do not communicate well about one of the most important things - the cost! Wishywashy per line estimates, or a couple of days between emails detailing transcription rates... a couple of days! I believe that if you value your customers, they should be responded to by you, instantly. If not immediately, then rapidly. ASAP = As Soon As Possible. Numerous times, a transcription firm customer service representative will say, "I Will return to you ASAP!", and then leave the customer hanging for a day or two. That's a severe instance of ASAP fraud, ladies and gents.